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How does one go about choosing a professional to guide you through the complexities of a real estate transaction? With so many agents out there, the choices can be dizzying. You often hear the phrase “I provide excellent customer service” touted by most real estate agents, but on closer examination it’s becomes apparent that the way customer service is defined and executed varies widely.
Collaboration that Leads to Success:
My standards and practice of customer service strive to be more in tune with today’s savvy consumer. It is no longer enough to be the expert. Although I bring years of experience to each transaction, I also look to your expertise as we work together to determine what will be the most sound real estate decision at this time in your life. With each transaction I bring the following; in-depth knowledge of the market and its dynamics, active listening and communication skills, consistent delivery and follow through from our first meeting and beyond and a disciplined, strong work ethic that insures the goals we set in the beginning are achieved in a seamless, transparent way.
Commitment and Dedication:
I love what I do which, I believe, has quickly lead to my business being 100% referral based from previous clients. Over the years, I have worked hard to form a team of professionals that I utilize to make every real estate transaction smooth and stress-free. I will be your best advocate as you go through this process whether you are buying or selling for the first time or the tenth.
My focus is to provide clients with sound investment recommendations that don’t require sacrificing beauty and comfort.
They say that buying and selling a house is one of life’s major stress inducers. Thomas and I undertook this endeavor alongside graduating from school, searching for a job and getting married. Despite all of the activity in our lives that summer, Diane made the home-selling and buying experience enjoyable. Needless to say, she sold our condo and helped us find our first dream house, but she did it in a patient, energetic, creative and fun manner. While we’re still content in our home, we’r...see more
Working with Diane has been a truly wonderful experience for us! This was our first home purchase and Diane spent a lot of extra time helping to educate us on the industry, the current state of the real estate market, and even recommending some excellent home inspectors and lenders that she has had good experiences with in the past. She worked tirelessly to help put us in a strong negotiating position and helped us get into our first home without a hitch. We still remain in contact with Diane, w...see more
Diane helped us from start to finish. We had been in our home for 33 years and she helped us understand how to get the best value. She recommended contractors who did fantastic jobs and stepped in when we were lost and needed her help. We would not be where we are today without her expert help and patience. Diane listens, teaches and makes sure the path taken is the right one for who you are and that she is a right there walking with you.
Diane has a great eye for staging, knows how to read and anticipate market trends and is skillful in explaining real estate lingo in layman terms. I have and will continue to refer my friends and family to Diane when they need real estate advise.
Diane has helped us with 6 transactions over the years. As many times as we've gone through a real estate transaction, whether it be our primary home or an investment property- it's always emotional. Diane really has a keen ability to help us keep our emotions under control and manage all the stressful details behind the scenes so we can focus on our priorities.
As first time home buyers we were incredibly nervous about the process of purchasing a new home. Our knowledge was limited to leasing hobbit holes and watching home improvement shows. Thank God we found Diane. She eased us through the process, taking time to educate us and answer our questions without condensation or irritation. She molded her schedule to meet with us, even on Saturday evenings when we needed just one more look at that town house. She respected our budget but helped us calculate...see more
I have known Diane for almost 9 years. I recommended her services to my mother when she moved to Seattle from the East Coast 7 years ago and my mother was thrilled with the her experience working with Diane. I started thinking about selling my home a few years ago. Diane has been over to my house countless times since then to give me feedback and inspiration along the way. Her encouragement and enthusiasm kept me on track even when I felt overwhelmed by the amount of work I had to do to get the ...see more
From helping us find contractors to get our home ready to sell to the flowers she gave us as a congratulations, Diane was simply the best. Professional, nice, and responsive.
Diane and I have worked together since she began in real estate. I’ve worked with her clients, she’s worked with my clients, I’ve been her client and she’s been my client. In every combination of our interactions, Diane has demonstrated, time and time again, her commitment to excellence. Truly, Diane is a consummate pro and I am privileged to be a part of her team.
Take a stressful, time sensitive, complex challenge, insert one Diane Lancaster and everything is almost immediately better! How? Diane brought poise, savvy and urgency to our situation and mastered every hiccup put in front of her. In my own profession, I have to problem solve every day. Diane can match me in spades. How about finding a Mandarin translator over a weekend to talk to one potential buyer? Putting her magic networking to the task so that the house sold before an open house was set....see more
Exceptional - very professional - a class act